General & Emergency Maintenance​

If there is a true emergency, please call 911.

Our maintenance team resolves issues as soon as possible. Please submit a maintenance request via the online resident portal. We require all maintenance requests to be submitted via the resident portal before dispatching our maintenance team.

Most needs will fall under a general maintenance request, but in the moment it can be hard to decide. See below for a quick reference sheet for general maintenance requests versus emergency maintenance requests.

*Maintenance fees may be required if the damage is concluded to be due to tenant negligence. 

EMERGENCY MAINTENANCE

PLUMBING:

  • Burst Lines

EXTERIOR DAMAGE:

  • Limbs on the roof
  • Roof leaks

HVAC SERVICE

  • No heat if below 55 degrees
  • No A/C when outside temperatures are above 85 degrees

ELECTRICAL:

  • No electricity to major appliances

PLUMBING:

  • Clogged sewer line

APPLIANCE REPAIR

  • Refrigerator not working

SECURITY

  • Break in/Burglary,
  • Broken Locks,
  • Broken Window
Things listed above are for general reference. If any of these Emergency Maintenance events happen, please call our office directly and submit a maintenance request form.

GENERAL MAINTENANCE

LOCK OUT:

For the fastest service we recommend calling a local locksmith. Our office is happy to help you out, but our wait time may not be as timely as you need. We recommend calling a local locksmith or a roommate to help you get in quickly.

HAVC SERVICE

  • It is blowing, but is not as cold as I would like it

ELECTRICAL:

  • beeping smoke detector,
  • light bulb replacement*
    • *Tenant is responsible for all light bulb replacement for the duration of their stay

PLUMBING:

  • toilets will not flush
  • no hot water
  • sink will not drain

MAINTENANCE REQUEST

Submit a maintenance request by logging into the resident portal. If it is an Emergency Maintenance Request, please also call our office.